Your Digital Experience Competency Index
Get a perspective on your company's competencies to deliver compelling digital experiences to your customers. Just answer following few questions to the best of your knowledge.
Let's start
 
First we start with PEOPLE, determinning capabilities of your people to manage and improve digital experience

 
Digital experience team

Do you have a team responsible for the digital experience of your customers?

 
Analytics and data interpretation

Do you have people analyzing digital channels use and driving your digital experience?

 
Content development

What are the capabilities of your people for writing content and visualizing it?

 
Design and usability

What are the capabilities of your people in design, usability and user interface?

 
Digital support team

Are you able to provide excellent human assisted support through digital channels?

 
E-commerce talent

Do you have a solid caliber of people for the e-commerce?

 
Training and talent for digital

Are you training your people and boosting capabilities by hiring the best talent?

 
Next you will understand if you have sufficient TOOLS to manage the digital experience

 
Analytics and customer behavior

How good are your tools for analyzing usage and behavior of customers on digital channels?

 
Experience design

What are your tools for designing the digital experience?

 
Customer feedback

To which extend are you using tools for customer feedback collection?

 
Content management

How are you managing the content on your digital interfaces?

 
E-commerce and campaigns

Are you using any tools to manage your e-commerce and run digital campaigns?

 
Listening and providing support


 
Testing and experimenting

What about your tools for testing and experimenting to improve digital experience?

 
And lastly we assess PROCESSES and the way you operate in delivering an excellent digital experience

 
New products and propositions

Do digital channels play integral part in the development of new products and propositions?

 
Planning

Are digital channels part of the company wide planning and budgeting process?

 
Performance

How is performance of digital interfaces reviewed and monitored?

 
Testing and learning

Is there a culture of experimenting and are learnings from digital captured and utilized?

 
Governance with other teams

How well is integrated digital experience into the work of other teams?

 
Process improvements

Are you using journey mapping, customer centric design process or others for improvement of your digital channels?

Congrats on completing the Digital Experience Competency assessment!
Your index is:

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The range is between 0 and 200, you are at the low end. Your capabilities to deliver compelling digital experience are limited.

If you shared your email address, you will receive a more detailed report which will help you to define a strategy for improvement.
Back to LinkedIn
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Congrats on completing the Digital Experience Competency assessment!
Your index is:

{{var_score}}

The range is between 0 and 200, you are at the lower half. Your capabilities to deliver compelling digital experience have a lot to improve.

If you shared your email address, you will receive a more detailed report which will help you to define a strategy for improvement.
Back to LinkedIn
Powered by Typeform
Congrats on completing the Digital Experience Competency assessment!
Your index is:

{{var_score}}

The range is between 0 and 200, you are in the upper half and already have some capabilities to deliver compelling digital experience.

If you shared your email address, you will receive a more detailed report which will help you to define a strategy for improvement.
Back to LinkedIn
Powered by Typeform
Congrats on completing the Digital Experience Competency assessment!
Your index is:

{{var_score}}

The range is between 0 and 200, you are in the upper part. You are already well equipped to deliver compelling digital experience.

If you shared your email address, you will receive a more detailed report which will help you to define a strategy for improvement.
Back to LinkedIn
Powered by Typeform
Powered by Typeform